IN STOCK: We will do our best to ship within 1-2 business days (no weekends or government holidays). We offer a few different shipping options, including standard ground shipping, expedited shipping, and overnight shipping. The exact shipping time will depend on the shipping option you choose and your location.
We also offer free standard ground shipping on orders over a certain amount. Please check our website for the current minimum order amount for free shipping.
Finally, please note that our shipping policy only applies to in stock items. If you order an item that is currently out of stock, we will notify you as soon as possible and let you know when we expect to have it back in stock.
CUSTOM ORDERS: We offer a wide range of products that are personalized to your unique preferences. For most orders, please allow 1-2 weeks for processing and production before shipment. Items with shipping outside of this window will be notated in the item’s description.
We currently offer shipping to only the continental United States. All orders are shipped via USPS or FedEx, depending on the size and weight of the package. Shipping rates are calculated based on the destination and the weight of the package and will be displayed at checkout.
If you require expedited shipping, please contact us before placing your order and we will do our best to accommodate your needs. Please note that additional fees may apply for expedited shipping.
Once your order has shipped, you will receive a confirmation email with tracking information. We take great care in packaging your items to ensure they arrive safely, but in the unlikely event that your package is damaged during transit, please contact us immediately so we can assist you.
We strive to provide excellent customer service and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact sales@ellelivous.com within the allotted time in the Return and Refund Policy.
Thank you for choosing us as your online shopping destination. If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us. We are always happy to help.